Document handling.
Last updated 28 October 2026.
Your test reports, certificates and supplier documents are commercially sensitive. This page sets out how we receive, store, use and delete them.
How you send documents
By email to [email protected], or through a file-sharing link we agree with you for larger sets. Please send only what the work needs: SKU lists, certificates, test reports and, where relevant, purchase orders.
Where they are stored
In business email and cloud storage accounts that require a password and are limited to people working on your project. We do not post your documents to public websites or forums.
How they are used
Only to do your work. Software helps draft the first extraction; a person checks every field against the source page. Each value in the audit trail points back to the document and page it came from.
Retention and deletion
- Documents you send are deleted 90 days after delivery, unless you ask us to keep them longer.
- For Compliance Desk clients, documents are kept while the service is active and deleted 90 days after it ends, unless you ask otherwise.
- You can ask us to delete your documents earlier at any time. We will confirm by email when it is done. Copies in system backups are removed as those backups expire.
- Deliverables we have sent you are yours to keep.
Confidentiality
We share your documents only with people on your project, and with your suppliers, labs or broker when you instruct us to. We will sign an NDA on request.
Security questions
We do not hold a third-party security certification. If your company uses a security questionnaire for vendors, send it to us and we will answer it honestly.
If we learn that your documents were accessed by someone who should not have seen them, we will tell you promptly and explain what happened.
Contact
Questions about this page: [email protected].